FAQ
Frequently Asked Questions (FAQ)
1. What is Estilo Sevilla?
Estilo Sevilla is a Spain-based fashion brand offering high-quality, stylish, and affordable clothing. We bring modern trends with a touch of classic European elegance.
2. Where do you ship?
We currently ship only within Spain and offer free shipping on all orders.
3. How long does shipping take?
- Order Processing: 1-3 business days
- Shipping Time: 4-7 business days
- Total Delivery Time: 5-10 business days
- Order Cutoff Time: 5:00 PM
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
5. What payment methods do you accept?
We accept:
✔ Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Shop Pay
6. Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within a short timeframe. Contact us at support@estilosevilla.com as soon as possible.
7. What is your return policy?
- Returns are accepted within 30 days of receiving your order.
- If a wrong order is placed, return shipping costs will be covered by the customer.
- Items must be unused, unworn, and in original packaging.
8. How do I start a return?
To initiate a return, contact us at support@estilosevilla.com with your order number and reason for return.
9. Do you offer exchanges?
At this time, we do not offer direct exchanges. You can return the item and place a new order.
10. How can I contact customer support?
You can reach us at:
📧 Email: support@estilosevilla.com
📍 Address: C. Luis Pando, 31, Latina, 28047 Madrid, Spain
🕘 Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
For any additional questions, feel free to contact us!